There are three different ways to sign up to the service
*You can use any of the ways above to activate a parking session regardless of how you sign up. Managing large fleets from one location is most easily done using the website, the app can be used by drivers to make payments on the go.
To download the app, visit either the Google Play store or Apple App store.
Topping up your account allows you to reduce the number of individual payments needed to utilize the NTA Coach Park facility, instead of paying each time you park, you can now add a lump sum to your account which can be used to pay for your coach parking.
You can set up an automatic top up facility on your account. Each time your balance runs out, your account will be topped up by an amount you choose.
Automatic top up facility supports credit/debit cards and direct debit.
If you are having trouble at the registration stage:
If you are unable to register, call the support number and an agent will find and rectify the issue.
If you have an account but can’t log in, you should click "forgot password" on the log in page.
If resetting your password didn’t work, it’s possible that you used a different email address when setting up the account. If you know the email address, use this to log in (you can update it once you’re in).
If the problem persists, give our support team a call and they will help you to access your account.
You can update your account details including contact information and account email address by logging into your account on the website or in the app
You have several options when it comes to processing your parking payment.
Using the App, select the bay you are parking in from the zones list, you will then need to enter the duration you wish to stay for.
You can process a parking payment online
You can process your parking payment by calling the support phone number, use this option if you are unable to use the website or app for any reason.
It is possible to make a once off payment for parking:
You can extend your parking session at any point by proceeding to pay again for the same vehicle.
If you are unable to make a parking payment in the usual way, you can try one of the other methods available. If you still can’t seem to process your payment, call our support team for further information.
If you are in a different vehicle, don’t worry, you will have the opportunity to choose the VRN (Vehicle Registration Number) from the list of account VRNs when you are parking, if the vehicle isn’t already registered to the account, you can easily add the vehicle during the payment process.