FAQ

You have several options when it comes to processing your parking payment.

Using the relevant App, select the area you are parking in from the map/list, most areas then ask you to enter the duration you wish to pay for.

You can process a parking payment online

• - Log in to your account at ParkMagic Online (if parking in Cork or Tipperary, you will need to login to the account from www.corkparking.ie or www.tipperaryparking.ie)

You can process your parking payment by calling the phone number displayed on the local signage. Don’t forget that you must call from the phone number that is linked to the account.

You can process the parking transaction again on your app (adhering to local regulations). Be aware that processing a second parking transaction will overwrite the previous one if the previous one is still active.

If you are unable to make a parking payment in the usual way, you can try one of the other methods available. If you still can’t seem to process your payment, call our support team for further information.

Don’t leave the car unpaid if this happens. If you can’t pay using the ParkMagic system, you are still expected to pay using the pay and display/disc alternatives.

The Traffic wardens use their handheld computer to check the VRN (Vehicle Registration Number) of each car in the area.

If you accidentally paid for the incorrect zone, the first thing to do is to process the parking again for the correct zone. Email or call our support team to explain the situation and the original transaction will be refunded.

If you are in a different car, don’t worry, you will have the opportunity to change the VRN (Vehicle Registration Number) when you are parking.

We recommend using the App/Website when changing the VRN (it’s quicker than doing it on the phone call)

Don’t forget that you need to update the VRN again when switching back to your normal vehicle

When entering your VRN (Vehicle Registration Number), you may see this error. Don’t worry. Usually, this error occurs because the VRN already exists on our system. This can happen a number of different ways but is easy to fix. Give our support team a call and they will help.

If the area you are parking in requires you to enter a zone number, the number can be found on the parking signage in the area you are parking.

In Cork City, the zone number is displayed on the blue park by phone signs.

In Tipperary, the zone number is displayed on the eParking signs on every street and on the P&D machines on every street and in every car park.

In Clare, the zone number can be found on the P&D machines where the service is available. You can also see a list of zones here.

If you receive a parking ticket and had paid for your parking you should follow these steps:

• 1. Check the offense – Parking tickets can be issued for various offences including out of date tax and illegal parking. Before doing anything else, make sure that the ticket is in fact for ‘non-payment’.
• 2. Call our support team on 061311422. They will guide you through the rest of the process and provide you with documentation which shows your transactions

Approach the barrier slowly. If the parking service is enabled on your tag, the barrier will lift and you can drive through. There is no need to take a ticket.

If you pull a ticket then your tag transaction will be cancelled and you can proceed to park. You will then need to pay for your parking manually.

The signage you will see at the car park is that of EasyTrip but as we have a partnership with Easytrip for this service you can proceed with your Tolltag.ie tag

You will need to pull a ticket and pay manually. You can then call our customer support to report the issue (0818) 220107.

If the barrier does not lift at the exit but was lifted to allow you to enter, you will need to press the intercom button to inform the parking host. You will have to quote your tag number which you will find underneath the bar code on your tag.

Please do not leave the car park without giving the parking host your tag number.

If your pre-booking instructions tell you to pull a ticket or present a bar code then do this. Once you pull a ticket or present a bar code your tag transaction will cancel and will not be charged.

TollTag orders are usually shipped the morning after an order is placed. You can expect to have your tag two days after ordering.

Your TollTag will be operational when you receive it, so all you need to do is install it.

Log into your account and select “Manage Toll Tags” from the main menu.

This area of your account gives you an overview of the TollTag(s) on your account. You can update the reg associated with a TollTag here.

It takes 6 hours for your registration change to be recognised by the toll roads, so make sure you make the change in advance of travelling.

You can order a replacement holder by logging into your account. If you have changed car, don’t forget to also update your car reg.

You can update your payment details under the “Account” section in the main menu of your account.

If you have an automatic top up, it will continue as normal with the new card details.

If your automatic top up has stopped, it indicates an issue with the debit/credit card on the account. If you received a new card recently, you will need to update the details on your account online or by calling our support team.

Note: Joint Bank Accounts - If your card has not expired, make sure that there isn’t another card linked with the bank account that may have been renewed

If you have received a letter from EFlow (the M50 Toll), call or email our support team straight away.

You will need to provide your mobile phone number, the Journey Reference Number (on the letter) and the car reg that the bill is for, so have these ready, or include them in the email.

There are a number of reasons why your tag may have stopped lifting the barrier at toll booths. Toll booth operators commonly suggest that the tag is faulty/out of battery, but this is very rarely the case.

The main offender. Ensure that your tag is positioned correctly. It should be fixed to the black dotted area at the top of the windscreen. Windscreens vary widely so you should consult your car manual for the section on radio equipment.

If your tag is out of credit, it will not lift the barrier. It is important to note that when you top up, it takes up to six hours for the tag to become operational on some roads. (Sometimes it takes longer, but it’s rare).

Introduced in 2018, the tolling scheme has been administrated by Transport Infrastructure Ireland (TII) on behalf of Department of Transport. Originally scheduled to close in 2022, LEVTI was extended until December 31st, 2023, and available for the first 50,000 eligible vehicles. With the target on track, new applications will no longer be accepted from 1st November 2023.  

Department of Transport originally scheduled to close in 2022, LEVTI was extended until December 31st, 2023, and available for the first 50,000 eligible vehicles. With the target on track, new applications will no longer be accepted from 1st November. The scheme will not re-open for new applicants.  

The Department of Transport have advised that government investment for electric vehicles will continue to rebalance towards supporting EV charging infrastructure. This change aligns with similar polices in European nations, where countries including Norway, Germany and France have begun to curb vehicle subsidies and government investment in EVs is moving towards infrastructure.

The Department of Transport have advised that government investment for electric vehicles will continue to rebalance towards supporting EV charging infrastructure. This change aligns with similar polices in European nations, where countries including Norway, Germany and France have begun to curb vehicle subsidies and government investment in EVs is moving towards infrastructure.

The Department of Transport have advised that the ‘Low Emissions Vehicle Toll Incentive (LEVTI) Scheme’ will conclude on the 31st of December 2023. As an LEVTI customer, you will not receive toll incentives/refunds beyond this date.  

The Department of Transport have advised that the ‘Low Emissions Vehicle Toll Incentive (LEVTI) Scheme’ will conclude on the 31st of December 2023. As an LEVTI customer, you will not receive toll incentives/refunds beyond this date. 

The Department of Transport have advised that government investment for electric vehicles will continue to rebalance towards supporting EV charging infrastructure. This change aligns with similar polices in European nations, where countries including Norway, Germany and France have begun to curb vehicle subsidies and government investment in EVs is moving towards infrastructure.

The Department of Transport have advised that government investment for electric vehicles will continue to rebalance towards supporting EV charging infrastructure. This change aligns with similar polices in European nations, where countries including Norway, Germany and France have begun to curb vehicle subsidies and government investment in EVs is moving towards infrastructure.

Your TSP will process your incentives/refunds based on their current processes and timelines for trips that occur up to Dec 31st, 2023.  The Department of Transport have advised that the ‘Low Emissions Vehicle Toll Incentive (LEVTI) Scheme’ will conclude on the 31st of December 2023. As an LEVTI customer, you will not receive toll incentives/refunds beyond this date.  

The Department of Transport have advised that government investment for electric vehicles will continue to rebalance towards supporting EV charging infrastructure. This change aligns with similar polices in European nations, where countries including Norway, Germany and France have begun to curb vehicle subsidies and government investment in EVs is moving towards infrastructure.